1. Applicable Product
The service covers server equipments produced by xFusion and third-party products resold by xFusion.
2. Service Description
The equipment health check service involves checks and analysis of data configuration and operation status of the equipment produced by xFusion or third-party products resold by xFusion for problems and potential risks during equipment operation, and provides check summary reports and related measures to ensure the safe and efficient operation of servers.
This service is completed through xFusion's specialized O&M tools. After the equipment health check ends, xFusion submits the Equipment Health Check Report to you.
- Both parties hold the following responsibilities for the equipment health check service:
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No.
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Activities
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xFusion
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Customer
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|---|
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1
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Submit the Equipment Health Check Service Application as required by the service frequency described in the contract.
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Responsible party
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-
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2
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Approve the service application and provide necessary assistance.
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-
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Responsible party
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3
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Make health check plans based on the site information provided by the customer.
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Responsible party
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Assisting party
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4
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Provide remote access channels and the account and password for temporary access.
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-
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Responsible party
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5
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Ensure that xFusion engineers can access working places properly. Authorize xFusion engineers to obtain related access for equipment operations and ensure the safety of working conditions. (If necessary).
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-
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Responsible party
|
|
6
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Inspect equipment configurations and operation status, and collect related information for further analysis.
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Responsible party
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-
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7
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Summarize the check and analyze network problems and potential risks.
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Responsible party
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-
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8
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Submit the Equipment Health Check Report, communicate with customers about detected problems and potential risks, and provide solutions or suggestions.
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Responsible party
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Assisting party
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3. Service Content
Check data configuration and operation status of the equipment, discover possible causes of potential faults, explore the essence of problems, and provide the health check summary and suggestions.
Take a 2288H V5 server as an example. The health check mainly involves:
- Basic equipment information check: checking basic information of the equipment, such as configuration information, version compatibility, version risks, asset information collection, log collection, baseline version, and more
- Operation status check: checking the equipment operation status, such as the hardware operation status, equipment reset status, equipment temperature, and more
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Service Item
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Service Content
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|---|
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Preparation before the health check
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Before the check, ensure that:
Before implementing the equipment health check, the xFusion engineer and service partner engineer certified by xFusion will confirm with you about the following information:
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Health check
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|
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Conclusion and Suggestions
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Analyze network problems and potential risks based on the check results. Submit the Equipment Health Check Report and provide solutions or suggestions. |
4. Service Exemption
xFusion service exemption instruction is as follows:
1. xFusion service may fail to serve as required due to the following conditions:
1) Accidents caused by force majeure (such as fire, flood, earthquake and lightning strike).
2) Deterioration of service conditions caused by social problems (such as unrest, war, strike and government regulation).
3) The service cannot serve due to the interruption of energy supply (such as electricity, water and oil).
2. xFusion does not provide any clear or implied commercial and technical guarantees not covered herein.
3. In any case, xFusion shall not be liable for the direct or indirect economic loss due to this service instruction. The maximum amount of compensation for your losses caused by xFusion shall not be higher than the amount paid for purchasing the product/service.